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Scheduling that lives in one person's head
Dispatch managed across a whiteboard, a spreadsheet, and a phone. Effective, until that person is on leave or the volume doubles.
Field Service Management
The right engineer, with the right part.
SAP Field Service Management for scheduling, mobile technicians, and service visibility — so jobs get finished on the first visit and the work actually gets captured.
Opening
Field service runs on people who know things
The dispatcher knows which engineer that customer prefers and who is closest to the site. The senior technician knows which part that model needs before anyone has looked it up. It works well, and it is entirely dependent on those people being available.
When it goes wrong, it usually goes wrong the same way: someone arrives without the right part and has to return. The second visit frequently costs more than the margin on the job, and the customer remembers it.
FSM takes what those people know and puts it into the scheduling and the mobile app, so the knowledge is available to everyone rather than resident in two heads.
What FSM Covers
01Scheduling and dispatch
02Mobile technician app
03Customer self-service
04Service analytics
05Integration with S/4HANA service
Offline matters more than it sounds.
Engineers work in basements, plant rooms, and remote sites. If the app needs a signal to complete a job, the job gets completed on paper and typed up later — which is the problem you were trying to solve. We treat offline capability as a requirement, not a feature.
What We See Most Often
The situations that come up in nearly every field service conversation
Second visits
The engineer arrives without the right part or the right information. First-time fix is the number that determines service profitability, and it is rarely measured.
Work that isn't captured
Jobs completed, parts consumed, and time spent recorded on paper and typed up later, if at all. Billable work quietly goes uninvoiced.
Dispatch on skill, location, and parts
Scheduling that accounts for who is qualified, who is nearby, and what is actually on the van.
Everything the engineer needs, on the phone
Job details, service history, manuals, and parts availability — available on site, including where there is no signal.
Completion captured at the job
Time, parts, photos, and customer signature recorded on site, so invoicing follows the work rather than chasing it.
How We Help
How we help
How work is received, scheduled, executed, and billed today — and where the time and margin are actually going.
Configuration, scheduling rules, mobile app setup, and rollout to your field teams.
Training and support for engineers, which decides whether the app is used properly or filled in at the end of the week.
Connecting FSM to S/4HANA for service orders, inventory, and billing.
Ongoing support, scheduling rule tuning, and reporting as service volumes and team structures change.
Why Us
Why organisations choose VIPAS Technologies
We design for the engineer, not the dispatcher's screen
If the mobile experience does not work in the conditions engineers actually work in, nothing else about the implementation matters.
We connect service to finance
Parts, time, and billing flowing into SAP is where the return on FSM usually shows up first.
We stay with you after go-live
Scheduling rules need tuning as territories and teams change. Support keeps them current.
Get in touch
How often do your engineers go back a second time?
Tell us roughly how many engineers you have and how scheduling works today. We'll come back with a view on where FSM would help first — no obligation, and no sales pressure.
Request a consultation
First name, last name, email, phone, message — that's all we need to start.