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APPLICATION MANAGEMENT SERVICES
SAP support that solves things properly.
Go-live is the start of the work, not the end of it
Once a system is live, someone has to answer the tickets, apply the patches, build the enhancements the business keeps asking for, and make sure none of it gives way at month end.
For most internal teams, that work expands to fill the day. The improvement list stays where it is — not for any lack of intent, but because there is rarely time to reach it.
VIPAS Technologies takes that weight on. Functional support, technical support, and Basis administration sit with one team under a single engagement, so issues are resolved rather than routed.
What we see most often
These are the three situations that come up in nearly every support conversation we have.
Tickets moving between teams
When support is split between an internal team and the original implementer, it isn't always clear who owns an issue. The user waits while that gets established.
Issues that come back
Where there is no time for root cause analysis, incidents are closed rather than resolved, and the backlog stays broadly level from one year to the next.
Improvement work waiting its turn
Day-to-day support absorbs the available hours, so the enhancement list the business asked for doesn't move as quickly as anyone would like.
What changes with a dedicated AMS team
A single point of ownership
One team accountable for the whole landscape, so nothing sits unclaimed between two parties.
A backlog that reduces
We address recurring incidents at source and report on the trend, not only on ticket counts.
Enhancements that reach the business
Every engagement sets aside capacity for improvement work alongside day-to-day support.
What's covered
Functional support
Process configuration, user queries, enhancement requests, and end-user training across your active modules.
Technical support
Incident resolution, system monitoring, performance tuning, and patching.
Basis administration
System administration, transport management, upgrades, and security administration.
Enhancement delivery
Functional specifications, build, and testing for the changes your business needs — planned into the engagement rather than squeezed around it.
Monitoring and reporting
Proactive monitoring, with monthly reporting you can read in five minutes: what happened, what recurred, and what we resolved at source.
Two ways to engage
Skill augmentation
Named VIPAS Technologies consultants working as an extension of your team, under your process. You keep control of priorities; we bring the capacity and the SAP depth. Scale up or down as the work changes.
Full outsourcing
We take end-to-end ownership against agreed service levels — a single point of accountability, defined response and resolution times by process criticality, and continuous improvement built into the engagement.
Many clients begin with the first and move to the second once they have seen how we work. Either is a comfortable place to start.
Support should get quieter over time.
If the same issues are still arriving a year in, something upstream hasn't been addressed. We measure ourselves on the incidents that stop coming back, not on how many we close.
Why organisations choose VIPAS Technologies
We often support what we built
A good deal of our AMS work runs on landscapes we implemented, so we come to your system with context rather than a handover document.
Service levels matched to what matters
Response times are agreed by process, not by ticket. A month-end close issue is never queued behind a password reset.
Cover across UAE and India
Teams in Dubai, Hyderabad, and Chennai, working hours that overlap comfortably with yours.
Let's talk about your support setup
Tell us a little about your landscape and how support works today. We'll come back with a clear view of what we'd do differently — no obligation, and no sales pressure.